Testimonials
We're dedicated to constantly trying to improve so that
YOU our customer, get the best service and attention and if we'd
like your feedback to help us get there. You'll find a feedback
section on the left panel of our website headings under
information.
Why not read what they say about us - you can even leave your
own testimonial by sending an email to us.
25th October 2011
Hi Fiona, Just had to drop you and all at west coast Harley a
very big thank you for the wonderful experience I and my brother
had when purchasing our first Harley's from west coast Harley the
whole team couldn't have been more friendly and helpful.
Just before we left my brother and I spoke and wondered if we
had made the correct decision to move from Sports bike to Harley
but we set off and when we stopped for coffee at Perth we were both
grinning from ear to ear and both agreed we should have made the
change to Harley years ago.
The bikes are fantastically set up and we can't wait to
get some good weather to get biking again. And we will both see you
at your next event or 1,000 mile service which ever is the
soonest.
Best wishes
Jim & Bruce Dunbar
------------------------------------------
12th October 2011
Everyone at the dealership was exceptionally nice - not pushy
salespeople looking for a sale, just friendly. I was impressed with
the professionalism and cleanliness of whole set-up from the
showroom floor to the workshops. I was surprised to see that even
the used bikes have a 12 month guarantee
Johh Gow
---------------------------------------------------------
28th September 2011
Dear Fiona,
Having dealt with the public in all his various guises
throughout my working life, I am aware that people generally are
only too ready to criticise and complain when things go wrong.
I was a "has been" biker and having reached the age of 63 I had
a gap of over 20 years since I last rode a motorcycle and thought I
would never achieve my life's ambition, to own a Harley.
However with my wife's kind co-operation I found that I was
able to fulfil my dream and purchased a soft tail FXSTI, from
yourselves on the 13th September 2011. I had intended to take
a test ride before finalising the deal with PETER SIMPSON, but on
the arranged day the weather was so atrocious that I decided to go
ahead with the deal and have the bike delivered to my home
address.
I foolishly thought that I could take up where I left off 20 odd
years previously, so with that thought I set off on my pride and
joy travelling for 20 yards before sitting on my backside in a
puddle at the roadside, with the bike on top of me.
It was as if my whole world had come crashing down and dark
thoughts entered my head that I was too old to every ride a
motorcycle again, but apart from a few bruises and an injured pride
I was physically unhurt.
Many phone calls ensued between the Ramsey household and PETER
SIMPSON, who was extremely sympathetic and supportive and
encouraged me not to lose heart, but seemed to be moving heaven and
earth on my behalf to find a solution to my predicament and lack of
confidence. Through his encouragement and a great deal of
help from various people at the dealership, CHRIS BENTON came down
in the van and we went on a ride out together to an enormous
carpark locally, where he guided me through controls of the bike
and helped me regain my confidence generally with the machine, with
a result that I was able to go on a short trip under his
guidance.
During this time things began to click into place and I got the
old adrenaline rush, (unusual at my age) and with the inimitable
tone of the V- twin in my ears suddenly the world seemed a much
better place.
I cannot stress enough my gratitude to you all for you patience,
understanding and encouragement and for making my wife's and my
first Harley experience such a happy and some ways humbling
one.
I look forward to dealing with you in the future.
Kindest Regards and Many Thanks
Jack Ramsey
P.S. After all it's still better to be a has been than a
never was !
-------------------------------------------
26th September 2011
As per Fiona's request, I am puting my feelings in writing. This
could go on forever, but I will attempt to be concise.
Eric is wonderful. He put up with me for over a year as I made
up my mind which Harley was for me - not to mention the number of
cups of coffee n daft phonecalls with even dafter questions.
Used his day off for me to test drive (ride) and his patience must
receive all praise. You have no idea what I put the West
Coast Harley Team through.
Fiona, the voice of reason, straight talking and professional.
You know you're going to get immediate attention and very sound
advise. I love, love, love my Fatboy Special. It is
ideal for me, a young fifty-five year old, check out Annie
Hamilton's facebook profile, how can anyone so old look so youthful
? Answer, the Harley Davidson Fatboy Special, best and most potent
form of H.R.T. (Too much information ? I hope not).
Everything was so easy with business matters. You dont need
hassle after all, when you are undertaking what is one of the
highest points of your life. Never will I forget the
feeling as I gazed into the shop window and saw my bike with its
special little plate FB51 ANN - Fatboy Special 1 / Fatboy Stage 1,
you choose. I can honestly say I felt five years old again.
The whole team is grand. Visiting the shop a pleasure.
Thankyou to all the girls looking after me from behind the
counter. Thankyou Holly for looking after my 'after sales
service'. Thankyou Fraser for your sound advise on making my
Fatboy 'special to me'. Thankyou to all the guys in the
back who KNOW what they are talking about and helping me get there
in my own time - without making me feel like an idiot for
asking! A quality found in good teaching - and I should know
lol
Can I say that the fun just keeps on building. All the lovely
goodies you have sent me. The fun of the HOG It's been like
Christmas over and over again. Everyone so helpful and
friendly.
Not wishing to take any of the above away, for it is all
heartfelt, but the experience 'on' the bike makes all pale into
insignificance somewhat, for there is no feeling like riding
your own Harley and so worth the wait.
All credit to the West Coast Harley Team.
Kindest regards,
Annie @ Ardwell (Annie Hamilton)
------------------------------------------
14th September 2011
Well i must say you and your dad run a first class dealership,
From the shop to the face book to the website just pure class, And
your team are just FAB, It must be so enjoyable to have them all
around with their support.WELL DONE.
I watch closely at all the entertainment and ride outs you lay
on, And can't wait to be part of it.
I am just in the process of renovating an old farm house in
southern highlands. And i just can't wait to get back, So that and
along with your reputation is why i wish to purchase from
you
Graham Tame
-----------------------------------
7th September 2011
HI Maureen
That's for contacting me and giving me the chance to express my
feelings about West Coast Harley Davidson and my recent purchase
and subsequent road trip.
First it was and is a pleasure to work with such a friendly,
organized and professional bunch of people as the West Coast Harley
Team. I am very impressed at the standard of service provided and
the technical and product expertise the team demonstrated, but this
aside the total environment and family atmosphere is what stands
the team apart from its competition, there is a feeling of nothing
is too much trouble and they make you feel they really care about
the service they provide and how their customer feels, this is not
just in sales but throughout the entire shop from service and parts
to retail sales all good in my book.
I would like to thank the entire team for the help and support
extended to me, my Heritage Softail now has an additional 2000
miles on its clock and is tucked up for the winter as I am back in
Asia but I can't wait to get back out on it.
PS
I toured the circumference of Scotland and then took the ferry
to Ireland from Belfast down to Limerick then around the south
coast back to Dublin, then around the middle of Eire for a few days
then back to Scotland and home total 3 weeks riding highly
recommended (Only got wet twice believe it or not)
Charlie
-----------------------------------
26th August 2012
Hi, I wanted to send you a quick note to thank you for the
outstanding way you managed the process of trading in my Sportster
for a new Wideglide.
Because I live so far North ( a 600 mile round trip to Glasgow )
the first time you actually saw the Sportster was when I arrived to
take the new bike away - up to then all you had had were pictures
that I had emailed to you. Despite this everything went smoothly
and any small problems were quickly sorted out by Eric or
Fiona.
I have had the bike home for a month now, no problems at all and
despite the less than perfect weather I have done over 900 miles so
far ( all dry ).
Alan McCaffrey
----------------------------
20th August 2011
I am in the process of finalising the purchase of my 4th Harley
Davidson from WCHD. On every occasion the experience has been
a pleasure. Fiona and Peter are a great help in assisting
with the choice of bike best suited to my needs, they always get it
right. It does not stop there; Fraser, Robin, and Alan have
been of great assistance in advising which chrome accessories are
best for the bikes I have, and have a great deal of patience when I
change my mind (several times) about what I want. I must also
mention Fran and Nuala as they always greet you with a smile and
make you very welcome when you walk into WCHD.
Why go anywhere else.........
Mike Littlejohn
------------------------
26TH JULY 2011
Hi
It's been about two months now since I got my Sportster and I
haven't stopped smiling. Your staff are the best I have ever
had the pleasure to deal with. It felt more like a family rather
than a dealership everybody is so friendly. I look forward to my
next visit and the coffee's not bad either. Hope to see you all
soon.
Cheers
Les Winchcole ( Grangemouth )
--------------------
22ND July 2011
Hi Holly,
Just to say a very big "thanks" to you for organising the MOT
and service on my bike today. Also for sorting my battery/starting
problems so professionally via emails for two consecutive years!
I'd have been lost without your expertise - shame on me! But the
new trickle charger and your advice are clearly doing the
trick!
I've got a few other 'toys' (at just 1,600 miles in 3 years, it
can't be denied re the Sportster - ho hum!) that cost a good deal
more to both buy and service, but oddly 'they' are more traumatic
to get serviced too! The fact that the bike is not traumatic is
entirely down to your ability to sort things so efficiently and so
nicely - so my sincere thanks for that! You make riding over to
Glasgow a pleasure, not a chore!
Very best wishes, and see you soon.
Yours,
Paul
Professor Paul Harris FRSA
--------------------
11th July 2011
Just a short note to reccommend the full team at west coast
harley, i had a sports bike before and after a "wee bump" i had
pretty much given up on bikes, untill that is i visited the
dealership, to be honest this place doesnt feel like a dealership,
its more of a social club with bikes, the team are really close
knit and easy going, there is no pressure or hassle like car show
rooms, i think the general opinion is the brand sells itself, they
just help you on your way, the team is headed by fiona, a fine
filley with a sound knowledge of the product, needs a bit of work
on her coffee skills mind :),the big fella from finance is quality
too, he's been in the business since jesus was a lad in fact i
actually bought his fat bob, in clothing we have wee Naula,
pronounced noola, who's a fiesty young lass with a passion for the
brand and a wicked sense of humour, all these members helped me
secure a smashing bike with support from start to finish, even to
the point of providing resus to my good lady wife who went into a
state of shock in the shop due to my mid life crisis extravagance,
i would reccommend them to anyone.
Lee taylor.
.............................
1st July 2011
Folks
sorry for the delay in getting this testimonial to you. I
got my Fat Bob at the end of April, and have been spending my time
riding it and looking at it, in equal measure..........so hope it's
not too late to add to your testimonials pages on the web. I
came into town with a purchase of new shoes to look forward
to.....passed the Harley shop on the way........and that was as far
as I got!
I seen the Fat Bob and wanted one! Took it for a test
drive and that was it. New shoes were out the window - I HAD
to have the Fat Bob!!!!!!!!!!! This is my first Harley and it
is superb.
The day I picked it up was fantastic - my name was on the board,
my bike sitting out on display, ready for me to collect it.
And a nice fuss was made of me - I felt like a star!
And speaking of stars..........Thanks to Fiona for
EVERYTHING! Knowledge, advice - the lot! Even managed
to get me the colour I wanted.
And thanks to Chris as well for all his assistance. :)
Thanks folks
Wendy Smith
Proud owner of a Sedona Orange Fat Bob :)
--------------------
28th June 2011
Its a rare thing today to take someone at there word more so
when its over the phone when you are in Suffolk and the people you
are buying from are in Scotland...well lets just say that from the
first call to Westcoast Harley I was happy with the welcome i had
and the straight talk about the bike i wanted. The staff at the
dealership are great... even though we had a problem with a bank
transfere the bike was sent off for delivery to suffolk and that
was without me even seeing it in the flesh or getting in the
saddle... however things got sorted the bike was delivered as
arranged by a really nice guy who made sure everthing was
right..... I took off up the road and the old feeling just came
straight back in the bones.... it felt like i had never left the
saddle.... the bike was just as the dealers had said ...... clean
and mean .... Eric it was a plsure to deal with you ...Fiona thanks
for evrything and the chocs in the welcome bag..... sorry i live so
far away or i would be a regular at you door.... I ran up a couple
of hundred miles at the weekend trouble free Thanks to the staff at
Westcoast Harley... All the best ... Robert in
Suffolk
--------------------
20th June 2011
Having been a loyal customer of West Coast Harley-Davidson for
many years, there was only one place to go for my new Fat Boy -
West Coast!
As is always the case, I found the standard of service just
excellent, which is something I've now come to expect. Fiona
and the team dealt with my initial enquiries about the 2011 range
very comprehensively indeed, giving me good advice along the way in
relation to choice of accessories, etc. Eric was just
brilliant, as usual, and both Caroline and Lorna were really
helpful when I was finalising the formalities towards the delivery
date. All in all, a very satisfying and enjoyable experience
from West Coast and Fiona's warm and friendly manner wraps it all
up nicely. To cap it all, the new Fat Boy is just
Brilliant.
Donald M Fisher (Fat Boy W88 BOY)
--------------------
17th June 2011
Hi Fiona,
Just wanted to say thanks for your courtesy call yesterday
reminding me that's it's been almost a year since I purchased my
new Dyna Super Glide Custom from you.
That day in July 2010 I was all set to buy a 2nd hand bike when
you explained the cost benefits and advantages of a new bike
purchase, and once you took the time to show me the extensive range
of models you had available my heart was set on the shiny red Super
Glide..! Once they've made the sale some business's take the foot
of the pedal and some of the follow-up service can fall short of
expectations. Not WCHD....! As I paused and deliberated the week
after about which accessories I wanted you looked after me and
special thanks to yourself, Eric, and Caroline as you guided me
through the process of completing the sale and handing over my cash
!
But the great service didn't stop there. When John turned up in
the van with my bike a week later I could and sat and chatted to
him about bikes all day. Holly efficiently helped me out with my
first service and more recently Fraser took the time out on a very
busy Saturday to explain Stage 1 & 2 to me and help me choose
the best options available.
And last but definitely not least of course the
amazing Nuala in Motorclothes who has combined
sheer professionalism and passion for Harley-Davidson, with a true
honest approach in clothing sales by guiding me towards those
purchases I really do feel good in. Her customer service skills are
truly excellent.
Every time I come into WCHD I feel at home and enjoy not only
the service and attention but the genuine friendliness and
helpfullness. My own job is 100% customer service and I really
appreciate experiencing such excellent service myseIf. I truly now
feel part of the West Coast family and wish you all the very
best.
Kind regards,
Stephen R MacGregor
--------------------
6th June 2011
Hi Eric,
I am glad you wrote because I was wanting to send you a little note
to say thank-you.
I had a wonderful experience in Scotland and will recommend it
to anyone I speak to. I honestly have never travelled such
great roads for a motorcycle and the countryside is beautiful with
the scenery having such dramatic changes in such little
distances. You would have to travel great distances in Canada
to see so many varying scenes and climates?? I loved it!
To top it all off, your service was second to none. You were
the icing on the cake! LOL
I am already trying to figure out how I can spend some time again
in Scotland to go for another ride. I would like to bring my
daughter with me next time. So don't be surprised to hear
from me next spring or even before the end of summer this year!
Thanks again for everything. It was very nice meeting you and I
hope to see you soon.
Take care,
Kim
----------------------
4th June 2011
Hi Fran,
Just back an hour ago from Croatia, fantastic time away.
Anyhoo, the boots?......
the best thing since bread came sliced!!!!!!!!!! Would recommend
them to everyone, we had two wet days and the only thing that
stayed dry were our feet! it's like having a glove on your foot.
Cant thank you enough for getting them to me in time.
Margo x
-------------------------------
24th May 2011
Hi just a quick email to say that it was a pleasure to deal with
everyone at Westcoast, especially Fiona for sorting out the
paperwork and delivery of my bike Pleasure doing business
Love the bike having a great time on it
Thanks Simon
---------------------------
23rd May 2011
I am now a proud owner of a Softail Rocker 'C' which I have
taken a lot of stick over from my work colleagues. The words 'mid
life crisis' echo in my ears, who knows, but I am certainly
smiling!!!
I have found all the staff at West Coast Harley-Davidson to be
approachable, friendly, with the attitude that nothing is too much
trouble, going that extra mile for you. As a customer you can't ask
for anything more.
To the management I would like to congratulate you in having
such a great team behind you, but I'm sure you will already know
that.
Thank you again. See you in the future.
Regards
Stuart
--------------------------
7th May 2011
Just to say thank you for the excellent service and super fast
delivery.
I received my belt and patch this morning,both of which I am
very happy with, I will definitely use your services again should I
require any further Harley gear in the future.
Best wishes
Anton Williamson
Conwy
-----------------------------
6th May 2011
Just a quick note to thank West Coast, and especially Fiona, for
a first class service in selling me my second Harley, a Rocker
C. The attention to detail in everything, really positive
attitude and friendly welcoming staff right through the store were
a joy to experience and all too rare these days. Nothing has
been too much trouble and communication has been first rate.
Sadly I'm moving down south but any future purchases will
definitely be through West Coast and the Elite card is a brilliant
way of rewarding customer loyalty. Fantastic service all round guys
- keep it up you are so much better (and cuter) than the
competition!
Regards,
Chris Bowie
----------------
6th May 2011
Hi, My Jeans arrived this morning (ordered and
shipped same day) - what amazing service.
Cheers,
David
27TH APRIL 2011.
Hi Guys
Huge thanks to all at West Coast Harleys. After a 12 year
absence from biking, and all on lightweight Jap bikes, I purchased
my very first Harley....a beautiful, pristine condition 54 plate
XL1200C Sportster with only 1350 miles on the clock.
I was very nervous at first as I bought it without even seeing
it, but I was told that buying a Harley makes you part of a family
and you will always be looked after. I was not wrong. Setting of
from Bishop Auckland at 7am in the train I was wondering what have
I let myself in for, but as soon as I had stepped into West Coast
Harley all fears were banished by a truly wonderful experience. The
staff were warm, friendly and extremely helpful...nothing was a
problem. Sorry I never got to meet you Chris, but Damien and Lauren
done a cracking job in getting me sorted. And after a brief spell
getting used to the bike I was off, straight onto the M8 motorway
heading for the open road with the biggest grin you will ever see,
and the journey which only takes 3 hrs in my car took 5 hrs on the
Harley......well the sun was shining and I was having so much fun
that a little detour here and there was the order of the
day.......
Thanks for making an 'oldish' boy very happy.
Doug......(Bishop Auckland)
--------------------
21st April 2011.
Fran
Just to let you know a bought a pair of Red Wing boots from you
a couple of weeks ago and I was a little hesitant because they were
were size 6.5 and I would normally take a size 7. However when we
spoke on the phone you felt they would be ok as they were a wide
fit.
Just thought I would let you know they are are absolutely
perfect, great style, great fit, excellent value and delivered
within two days.
Many thanks
Steve Clements
--------------------
19th April 2011.
"I just wanted to drop you a line to say thanks for the
excellent service provided by the team at WCHD; the bike is exactly
as described and the first time I've ever purchased without seeing
a vehicle but I needn't have worried!..................Andy,
Northamptonshire.
Regards,
Andy Barber
--------------------
19th April 2011.
I would like to say a big thanks to everyone at West Coast
Harley Davidson. I have just bought my fifth Harley from the
dealership and I would like to say the service that I received was
the same first class service that I received with the first one I
purchased. A Special thanks to Robin who pushed the boat out to
help me attain the bike I really wanted. I would say to anyone
after a Harley Davidson to make West Coast Harley Davidson their
first port of call.
Alex Dodds
--------------------
14th April 2011.
Just a quick note to say thanks to you and your team for what
has been an excellent service throughout. I've been made to feel
part of the "family" since I first made contact. I am absolutely
delighted with my bike and look forward to accessorising with you
in the near future.
Best Regards,
Neil Burke
--------------------
12th April 2011.
I recently purchased a new Harley Davidson 883 Sportster Iron
from West Coast and would like to say how much i enjoyed the
experience.
I started by filling in an interest form on your website and
shortly after this, Fiona contacted me to answer the questions i
had and invite me to the dealer for a look around. I could not have
been made more welcome by Fiona and all the other staff and was
very impressed with the dealer facilities and the depth of
knowledge and enthusiasm about all things Harley. The test ride
experience was superb and i came back to the dealer knowing i had
to have a new Harley.
Chris was excellent at sorting out the finance options and
answering all queries and the welcome back when i finally came to
pick up the bike and sign the paperwork was extremely good and i
left on the bike safe in the knowledge i had bought the right bike
from the right dealer. The points i accrued from purchasing the
stage one kit for the bike even gave me enough for a new crash
helmet!
As for the bike itself well what can i say............absolutely
fantastic!!!
Best Regards
Brian Milligan
--------------------
21st March 2011
I would like to write a small thank you to Fiona and all at West
Coast Harley Davidson for assisting me in purchasing my Electra
Glide Ultra classic, with me being in Nigeria working at present
the deal was done through the phone or email, Nigeria has a very
bad phone system and the email is not as high tech as what most
people have in Scotland, with all these things going against me,
Fiona managed to get me a new bike, she also gave me good advice on
Insurance and new cloth's which I need, so once more thank you all
for being so professional and operating in a manner that made it a
trouble free purchase considering the Logistics, even the delivery
was on time and what more could anyone ask for from a professional
dealership like yourselves.
Ian Laidlaw
--------------------
4th March 2011
Damien,
I'd thought I'd drop you a quick line, now that I've finally
managed to get on top of things out here
John delivered my bike half an hour before my taxi arrived to
take me offshore on Wednesday. He must have pulled out all the
stops just so I could see my bike before I went to work. It's
little considerations like this that make the difference between a
good service and a great service, and I am grateful to you, John
and the rest of your team for your help, advice and for making the
whole bike buying experience such a delight for me. The Deluxe is
now safely housed in my garage awaiting my return, she looks
stunning.
Thanks again,
Neil
---------------------------------------
1ST March 2011.
a very big thanks for all your help today guys ,top notch. bikes
running fantastic now
stuart mccart
---------------------------------
22ND February 2011.
Hi I recently traded in my 2005 Heritage Softail with West Coast
Harley Davidson changing to an Ultra Glide CVO. I found all the
staff to be very friendly, courteous and professional, we were made
to feel very welcome and treated as a valued customer throughout
the whole process and everything went without a hitch.
I would not have any hesitations at all in recommending West
Coast Harley Davidson for all your Harley needs, they were
excellent in all departments and I will definitely avail of their
services again.
So thanks again to all the Team at West Coast Harley.
Roger & Elaine (N.I.)
--------------------
22ND February 2011.
Hi Lauren,
Reveived top & cap yesterday. Thanks for your prompt
service, brilliant.
Regards Robert Templeton
Simon Bywater 18th February 2011.
just a note to say how pleased i am with my rocker c ihave
bought from west coast harley they were a pleasure to deal with as
i had to rely on their word as i live 400 miles away and ibought
the bike without seeing it except for website photos it was even
better than they said! it is a truy stunning bike and draws a
crowd wherever i go my record for setting car alarms off in my
street currently stands at three! if anybody is consideringbuying a
bike from west coast i can certainly recommend them .just speak to
fiona and damien and they will see you ok thanks
again
--------------------
Steve G. 10TH February 2011.
Just a quick note to thank you guys for the great service
you've provided in the purchase and delivery of my new pride and
joy. Thoughoughly professional job by one and all!!!
--------------------
Andy Drain, 4TH February 2011.
Dear Fiona,
Just a short note to say how happy i am with my 2006 883xl
Sportster. This is my first big bike after passing my test, and i
am so glad I purchased from Westcoast after a long search on the
net. The bike runs like a Swiss watch and was delivered on time. I
would not hesitate to recomend you and will hope to drop in for a
visit if i ever go to Scotland.
Thanks again
Havant, Hampshire
--------------------
Kay, near Ayr. 3rd February 2011.
This is second bike that I have purchased from West Coast
Harley Davidson. As before this was a problem free
transaction. The service from every department, Eric dealing
with my trade-in and sale of the Road King, Fraser in parts looking
and advising about accessories I can add to the bike, infact all
the staff in the front shop and in the workshop have been of great
assistance as always. It is not just a dealership at West
Coast Harley Davidson with its friendly and family
atmosphere.
--------------------
Craig Brown 18th Jan 2011
I bought a Sportster 48 ex-demo and dealt with Damien
throughout the sale and over the months before the bike became
available. I found all of the staff at West Coast to be excellent,
particularly Damien. There was no sales patter, just an interest in
bikes and no pressure. The overall service I received was first
rate and the bike was presented in prefect condition. West Coast
also shipped it to my home due to poor weather - you can't ask for
more than that.
Many thanks
--------------------
Tam Haining 18th January 2011.
I would like to thank all the staff for making the deal
they arranged for me last week the easiest, & best i have ever
had, this is my 8th Harley, & it was so easy, & painless
the staff were great, i have obviously been dealing with the wrong
people before, but that will not happen again, once again many
thanks to fantastic team of
people...............................!
--------------------
Ben Ward 5th January 2011.
Hi i recently bought a new iron from west cost harley. i
found the experience both exciting and very pleasurable. i first
dealt with Damien who helped to make sure this was the bike suited
to me, after discussing it with him i decided the iron was indeed
perfect. i then dealt with fiona who was also extremely helpful and
didn't make it seem like just a business transaction, i will
continue to bring my business and custom to west coast harley in
the future and in fact was in today buying some accessories. the
after care service has been very good and i look forward to
continuing to hear from you guys.
yours sincerely
--------------------
Mike 5TH January 2011.
"Its absolutely true what they say about the west coast
being the most welcoming part of Scotland so no suprise that a
Harley Dealer called West Coast Harley should live up to
expectation.
Everyone there makes you feel at home & feels like a friend by
the second meeting. Ontop of offering the best Deal, the level of
service you could possibly want irrespective of whether your buying
a pair of gloves or a new bikeand then wanting it shipped abroad
this is definitly the place to shop.
--------------------
23rd December 2010.
hi guys and gals
just want to say how impressed am i.. ordered pendant yesterday
(special delivery) got home from work this evening and pendant had
arrived..
fantastic.. your in glasgow,, im in ramsbottom - which is
about 8 miles north manchester..
so big thankyou
my boyfriend will have his present in time.. the only problem is he
is now stuck in antwerp waiting for a flight...have a good
christmas and happy new year
shirley :-)
ps i have to say im very impressed with you lot.. ive had a few
things off you now and never disappointed and always delivered on
time.. my local harley dealer at stockport didnt even stock the
pendants!!
--------------------
Phil Lye 16th December 2010.
"Thank you West Coast for another hassle free shopping
experience, while the rest of the country struggles with backed up
deliveries and delays West Coast Harley-Davidson never fails!
10TH December 2010.
With special thanks to Nuala x
May you all have a merry christmas and a prosperous new
year."
--------------------
ALEX DONALDSON
Hi, West Coast Harley Davidson,
I recently purchased a set of springer beach bars for an 04
standard softail from your shop, and had the immense pleasure of
dealing with your employee Fraser, who was so helpful. I then
wanted to source a set of floorboard brackets and my local
dealership, couldn't or wouldn't take the time to source for me.
Again Fraser
sourced an 04 parts catalogue, and found what I needed, he got back
to me the next day and time that he said he would. I can
order parts and goods from your your shop quicker and easier than
my own dealership, and America. You are so helpful,
courteous, and efficient. I look forward to dealing with West
Coast Harley in the future, and can honestly say Fraser is an asset
to your business.
MOUNTAINS OF MOURNE
NORN IRON
--------------------
Richard Tickner 24TH November 2010.
I recently traded in my 2007 Buell xb12r for a 2009 XR
1200.As in all my previous dealings with West Coast it was
completed with no fuss plus a good trade in price for the Buell. I
was made to feel valued even though I was purchasing from the lower
end of the H-D bikes. Mathew was very helpful and easily sorted the
deal to my satisfaction. I would also like to acknowledge the
exemplary service I have received from Robin and his team for
services to the Buell over the last two years .I will return for
servicing when required and would not hesitate to recommend West
Coast H-D for the personal service they supply. If Carlsberg did
bike shops, they would do them like West Coast H-D.
--------------------
Ernie Smart. 23rd November 2010.
I recently took delivery of a new Fatboy. I am no stranger
to new motorcycles including Harley Davidsons. This is my fourth
new Harley and the first from West Coast Harley Davidson. Although
there were a couple of teething problems due to it being the first
of a new model your staff had them fixed in short order.
I am delighted with the extremely friendly and efficient service
and would have no hesitation in recommending your dealership to
anyone looking to buy Harley Davidson bikes or bits.
Kind Regards,
--------------------
Pete Nutt 16th November 2010.
Hi,
Just a short note to say how pleased I was with the way you handled
my recent order.
Although of little value ( only 3 very reasonably priced Christmas
cards ) I was impressed
not only by the very prompt delivery but also the obvious care that
had been taken to carefully
wrap them and the inclusion of a hand written note on the
compliment slip.
You will definitely be my first port of call when I next require
any accessories or other merchandise.
Best Regards,
--------------------
Gordon McQueen 12th November 2010.
Thanks guys
Eighth bike, first Harley, but definitely the best buying
experience so far.
The whole experience was enjoyable, great shop, friendly staff and
great looking bikes!
What more could you want.
Oh yes entertainment and tasty hot chocolate for your bored 3 year
old. You guys got that covered too!
Thanks for all your help and assistance.
Best Regards
--------------------
Dave Randall. 11th November 2010.
Hi
Just like to say thanks to all at West coast,
buying my bike last month was made very easy with most of the deal
being done by phone or e- mail, as I live some 160 miles away.
Delivery of my new bike and collection of my old bike was handled
brilliantly by the van driver. It's the second bike I've bought
from west coast in 2 years, and all staff at the dealership are
always very welcoming, and I'm treated very well when visiting the
shop. I did have some problems last year, but these were sorted out
as best as possible by the staff, it's nice to know that when you
have a problem, the dealer will try their best to help you out,
especially when you live a long way from the dealership.
Thanks again...
--------------------
James 10th November 2010.
Hi,
I recently bought a 2002 v rod. I am very pleased with the bike and
the whole sales experience. Everyone in the shop was extremely
helpful.
Please pass on my appreciation and thanks to all concerned.
Regards,
--------------------
Andy Steven 29th October 2010.
Credit where credit is due. Great after sales
service from Holly, Robin and all service staff at WCHD.
Buying my second bike from WCHD proved to be a little more
problematic than the first. Unfortunately it developed a few
faults, but these things happen and were unforeseen and in my
opinion it's how the faults are dealt with that sorts the good and
the bad dealers. I am delighted to say that WCHD were
excellent and nothing seemed too much trouble for the after sales
team. Everything that anyone could have reasonably asked for was
done to fix the bike quickly, along with as little inconvenience
for me as possible.
WCHD get my vote for brilliant after sales service and when it's
time for a trade in - I will definitely be returning for my next
bike.
Thanks,
--------------------
PETER TOWNSEND 20th October 2010.
Arrived
Great product price and service
Will use u again
Regards
--------------------
Christine Robson 1st October 2010.
Just wanted to say a BIG BIG Thank you to Fiona, Holly,
Eric, and John the driver for making my husbands birthday the best
he has ever had, when you delivered his surprise Harley Sporster on
Wednesday. He still has not stopped grinning.
Once again thank you for your help, understanding and fantastic
service.
When we need anything for the bike we will shop with you.
take care
Many many thanks
--------------------
Sarah Gibbons 30th September 2010.
Hi Nuala
I dont know if you remember me i was over on hoilday to visit
family, my sons asked me to pick up a few things at your store i
just want say a big thankyou for all your help, the staff
that work there have excellent customer service nothing was a
bother to them.
I worked in customer service for a long time before owning my own
store a flower gift shop so good customer service was very
important i am now retired, once again it was a a pleasure
being served by great staff my sons loved their gifts.
Please pass this on to the people at Harley Davidson they should
know what wonderful staff they have doing a excellent job.
Sincerely
Owen Sound on
Canada
--------------------
Klaas Dykstra 30th September 2010.
Hi Eric
Just want to thank you for the great service I got with my recent
bike rental. I will certainly do it again and had great fun
on a clean well-groomed machine. Keep up the good
work!!
Cheers
--------------------
Stewart Maxwell 7th September 2010.
I recently traded in my Sportster 883 for a Sportster 1200
custom.
I was most impressed by the courteous and efficient service offered
by the Fiona and Damien and all the staff at West Coast Harley.
This builds on my previous experience of having my exhaust system
upgraded at the start of this year. Fraser offered me such a great
deal and the bike sounded great! Agreeing a deal for my new
bike was straightforward and I am very happy with it.
I would not hesitate to recommend WCH to my local Harley buddies
here in Dundee.
Thanks again.
Regards
--------------------
Kelvin Clarke 27th September 2010.
Hi Nuala!
My armour arrived today, and I want to thank you for providing such
an excellent service!
Many thanks!
--------------------
27th September 2010.
Lauren, Nuala & Fraser,
Our package of goodies/clothing/accessories arrived safe and sound,
beautifully wrapped and all intact thanks to the careful
packing! Just a note to say thanks - all was fantastic as
usual - Superb West Coast service keeps us coming back! Hi to
all the crew :)
THANK YOU x
Team JAMW
Norn Iron ;)
--------------------
Jim Dow 27th September 2010.
Hi Fiona,
Just a note to say thanks to Fiona and (dad) I mean Don for making
the purchase of my Road King so simple and easy.
Im delighted with the bike and it is everything you promised it
would be.
Would advise anyone interested in buying a Harley to give West
Coast a try, they will give you good advise with no pressure
to buy. I have found all the staff extremely helpfull with advise
on anything I have purchased.
Hope to be in past to see you the next time im down your way.
Thanks again.
Cheers for now
--------------------
John Johnstone 16th September 2010.
Dear Fiona and staff at Glasgow Harley Davidson,
I recently purchased a Harley Street Bob from yourselves,and would
like to say thank-you very much for all your help and
assistance.
At no time did I feel under pressure, in fact the staff couldn't
have been more helpful, which made my decision to buy very
easy.
I would definitely reccommend west coast harley davidson. and will
have no hesitation in dealing with you in the future.
Regards
--------------------
Angus Law . 3rd September 2010.
Hi Fiona,
I picked up my 883 sportster on saturday and just wanted to say
thank you . I had never ridden a harley before but i had always
wanted to own one. The ride home was all that i had hoped for and
more....
Please pass on my thanks to Damien for explaining all about the
bike and to Eric for showing me the bikes on the saturday before
and thank you for the chocolates which delighted my wife and little
boy.
Thanks again to all
Best Regards
--------------------
Gordon Maccallum 27th August 2010.
I would like to thank everyone at West Coast for the
recent experience buying my first Harley Davidson ( Fat Boy
Special). I have been biking for 39 years and have had many
different makes and models but had never thought of a Harley until
my test recent ride.
I was the ultimate sceptic but on returning to West Coast I was
hooked.
Fiona, Damien and Chris were very helpful and I was impressed with
the way they didn't pressure you into a purchase or no purchase
decision. The West Coast Shop is in my opinion one of the best
stocked and presented bike shops I have seen and the standard of
their used Harley's is outstanding.
The only down side is my wife (also a biker) has her eyes on the
new 883 super low.
Many thanks --------------------
Geoff Heslop 4th August 2010.
I found dealing with West Coast Harley Davidson, and Fiona
in particular, a very easy and pleasant process. Fiona went out of
her way to get me the best price for my trade-in and I have ended
up with a bike I am really pleased with. As soon as I saw 'my'
XR1200X parked outside with it's black Remus pipe I knew I had made
the right choice and my journey home and some trips on my favourite
twisty roads have confirmed that even more. I really like this
bike! I also like the 'traditional' nature of your showroom and the
nice folder for documents and helpful information, and my wife
liked the chocolates!!
All in all I am very impressed with West Coast Harley Davidson and
would hope to do more business with you in the future.
Best wishes,
--------------------
David McCombe 28th July 2010.
Sitting here in the office working late waiting on
Scottish Power reinstating power to site and thought I would check
out WCHD website - again !!!.
After reading many, many great testimonials about new bike sales I
thought it would be nice to add something about the after sales
service you get from WCHD.
I bought my Road King Classic Anniversary model in 2003 and still
have same bike. The service I get to this day is as good, if not
better than the day I bought the bike no matter what I'm in the
shop for, whether its parts, add-ons, servicing or the usual visits
with my wife to the clothing department. Even when I occasionally
enquire about a possible new bike I am never pressurised into
buying which is evident in the fact I still have the same bike
after 7 yrs. Everyone in this dealership has an excellent attitude
to customer service. You just cannot fault it anywhere.
Recently had to have some repairs done to the bike when it wouldn't
start after the long winter storage. Bike was picked up exactly
when they said it would be at 09:30hrs on a Sat morning by one of
the nicest guys I've ever met. Parts were ordered, bike repaired,
serviced and MOT'd and because of the higher than normal cost they
wouldn't charge for the pick-up, as well as giving me greatly
discounted parts and labour. They actually sounded sorry they had
to charge me at all. !!! Seriously !!!
I was kept fully informed of what was happening throughout and
everything was ready for pick up following Sat. which is the only
day I can manage to get to dealer. They even offered to deliver the
bike to me. You just don't get that kind of service anywhere
else.
With regards the clothing dept I always get an honest opinion when
buying something. They even know what size my wife is. I DON'T EVEN
KNOW THAT. ???
At Xmas I think all the female staff came over and offered their
advice on a gift for my wife and got the size spot on. Brilliant
!!
They always tell me if its not suited to what I want and will offer
an alternative and not necessarily more expensive.
The parts Dept are always very helpful and will search for anything
you care to ask about through numerous catalogues and make sure you
get exactly what you want. Even if it's not Harley they will get it
for you and advise on best options for your bike stating the plus
and negatives of what you buy.
Then there are the open days - great fun and the staff all get
really involved in whatever the event is, Xmas, Easter, general
open fun days - you name it they are all into it.
Hopefully that helps anyone who is thinking of or has just bought
from WCHD that you will get the same level of service from them
many yrs after your purchase.
All best
--------------------
Gary 27th July 2010.
Hi Don
Once again your team surpassed expectations. Having experienced the
sales team it was now the turn of the after sales team. I had an
issue with the bike and spoke to holly who calmly gave suggestions
and arranged a repair, all within a day. When I arrived with
the bike(in the break down truck) Holly took charge , the sales
team issued the coffee and Robin undertook the repair and, had time
to discuss the bike with me.I have been asked why I travel 70 mile
to shop with West Coast and the answer is the same -THIS IS THE
BEST CUSTOMER SERVICE I HAVE EXPERIENCE FROM ANY MOTORCYCLE
ORGANISATION. Fantastic, keep it up and a big thank you.
--------------------
Mhairi
Hey there Nuala,
I just had to send you a massive thanx for the amazing superfast
delivery of my latest order! I was sitting at my pc less than 24hrs
ago deciding on what to treat myself to and way an behold the
parcel landed on my doorstep an hour ago! Thanx also for the
freebee! Im a taxi driver and my ID badge has pride of place
attached to the end of it!! Once again it was beautifuly packaged,
a total joy to open.
I will certainly be returning!
Cheers
--------------------
Stephen R MacGregor 16TH July 2010.
Fiona, Eric, Caroline,
Just wanted to thank you all for all your help over the last couple
of weeks resulting in my delivery today of the new Dyna.
Your level of customer service was exceptional and it has been a
real pleasure dealing you and the team at West Coast HD.
I look forward to visiting the shop again in the months ahead and
hopefully meeting you all at 'Thunder' and other events.
Have a great weekend.
Kind regards,
--------------------
Alastair Bradley. 9th July 2010.
Hi,
Just a note to say thanks for your help when I purchased my new
Sportster Iron from yourselves recently.
Fiona, for selling me the bike,Damien for his help and excellent
tea,Eric for the handover on pickup day.
A nice bike bought from nice people,a very relaxed buying
experience.
Highly recommended.
Thank you.
--------------------
Scott Fleming 9th July 2010.
I am writing to you to express my complete satisfaction in
the way the sale of my Harley Davidson was handled, from initial
enquiry to the handover of the keys.
The whole sales process which included the trading in of two bikes
for a nearly new Electra Glide, was as quick and as painless as it
could be. In particular the communication from West Coast Harley
was excellent, with phone calls being made to me at the time and
date they were promised.
Another detail I was impressed with, was the fact that every member
of staff remembered my name and knew at what stage the process had
reached, every time I visited the dealership.
I would like to wish West Coast Harley every success in the future,
they have set very high standards within the whole automotive
industry.
Kind Regards
--------------------
David and Shirley Beggs 6th July 2010.
Just an email to let you know how well we were treated at
West Coast Harley by Fiona. From the first initial contact by phone
from Northern Ireland to discuss the Harley we had seen on line, we
feel we have been treated as valued potential customers. That phone
chat went so well the deal was done there and then. We managed to
come over to see the bike a few days later.. and were treated like
old friends, especially loved the lovely tea. The harley was
delivered to us a few days later by ferry and my wife really
enjoyed the lovely chocolates kindly put in the saddlebags. I must
also mention. Damien who we met when we were over, and who has made
a couple of follow up calls to us to make sure everything is going
well.All in all we are very impressed with all at West Coast Harley
and Fiona made us feel so welcome and did not mind when I tried to
get a better deal. ( which I did). We are trying to get back with a
couple of friends to show them the dealership, but not on the bikes
this time. See you all soon, and thanks again Fiona.
Yours faithfully
--------------------
Damon Auld 6th July 2010.
Hi Damien,
Thanks dude. You guys at West Coast are the real deal and thats for
sure! Might head up in the next few weeks, just enjoying the bike
and the West Coast. Later dude.
Regards
--------------------
Jane Lewis 25th June 2010.
I just wanted to drop you a quick line and let you know
about my recent experience buying a Harley from your
Dealership.
I dealt with Fiona Rutherford on the recommendation of my friend
David Cooper (a past customer of yours), and she was totally
fantastic from start to finish. I bought the bike without actually
seeing it personally - I found it on the internet and took a chance
that it was what I wanted. Fiona described it in great detail, was
very helpful and knowledgeable regarding the modifications and
extras, arranged the finance for me, and she even ran upstairs with
the phone and started it up for me so I could hear how it
sounded!!
I wasn't the easiest of buyers - personal circumstances meant that
I couldn't take delivery immediately, and Fiona agreed to keep hold
of it for me until I could make arrangements. She was so patient
and understanding throughout, she really made the whole experience
easy. She is such as asset to your Dealership and I'd recommend
anyone to deal with her.
The bike came yesterday and was just as described. Fiona had told
me about the very few scuffs and scratches and it was just as she'd
said. I'm so excited and very happy!!
Thank you West Coast Harley, and I hope to come up and see you on
my new Harley before the end of this season!
Regards
--------------------
Bill Mcskimming 23rd June 2010.
I found the whole experience buying from Fiona a pleasure,
Fiona could not have done more to help and explain all the options
available to me. She was very attentive and proffessional. Chris
the business manager was first class he made it easy to do business
and that was a good customer experience as well.
I have thoroughly enjoyed the bike since purchase but have found a
few things i will call and get looked at.
Would I buy from Fiona and West Coast again -- absolutley !!
Regards
--------------------
David xx 3rd June 2010.
Hola Fifi,
Bike is bootiful! Loved riding it today, and the smile on my face
is like the day I passed my test.
Over and above the bike I just wanted to say thanks to you and
Chris for all your help. Ive really enjoyed dealing with you both
and hope to see you in Aviemore for a portrait :-)
Want to buy a Triumph?
Thanks again, (please pass on thanks to Chris)
Take care
--------------------
Richard Paterson 16TH June 2010.
Hi Don
I would like you to pass on my thanks to Fiona ,Eric and Cris
for there invaluable help and support during the purchase of the
above bike.I have never experienced the high standard of customer
care that your staff aspire to.My thanks to John who delivered the
bike yesterday and again showed the friendly face of the
company.Don't get confused with the Gary,they will know me as
Richard and I am using the works email.
Many Thanks
--------------------
Damon Auld 10TH June 2010.
Hi,
My name is Damon Auld and I purchased a Harley Nightster on the 4th
June 2010 and am writing to say that the service I recieved from
the dealership was second to none. From the setting up of finance
to recieving the new bike on the 4th. I was kept informed through
out the whole bike buyng process and any questions I had were
quickly answered. This is the 2nd Harley I have purchased from West
Coast and I will continue to buy my Harleys from you. I cannot
stress how nice it is to meet honest and professional sales people
such as the ones employed by West Coast. So thank you West Coast
Harley
Kindest Regards
--------------------
Stuart Carlile 10th June 2010.
Hi Fiona, Many thanks for your hospitality on my visit to
pick up Fat Bob on Saturday. I was a little tired after my journey
but made it back safely. It was a pleasure to ride the Harley back
home, you have some wonderful countryside up there in
Scotland.
It was a pleasure to meet you all even though I was struggling to
stay awake... you have got a great dealership there I wish it was
local to me...It makes ours look poor.
All the best to you...And one more thing... If you enjoy your job,
which it looks like you all do...You will never do a days work in
your life!
Thanks Again...
Regards ---------------------
Garry MacDougall. 10th June 2010.
Having recently bought a new Sportster 883 Low, I am
delighted to say the whole experience was enjoyable and very easy.
The staff were efficient and friendly and made me feel at ease
throughout the whole process. I look forward to buying my next
Harley from West Coast Harley. Yes, I am enjoying riding my
new bike very much - lots of admiring looks!
Regards,
--------------------
Chris Darbyshire 9th June 2010.
Just thought I would drop you a line to let you know how
much I am enjoying my Street Bob. Have clocked up a fair few miles
now and enjoyed every one, only downside is the facial bug
collection since I changed from full face to open face with Spike
banderol! She is so easy to ride with awesome power and that side
shot exhaust note is fantastic. Super pleased with my steel horse
many thanks indeed to you and all at WCHD
Attached pic was delivery day after the sun rose!! (arrived early
hours)
Trust business is booming, I may pop in at the end of the month as
student daughter is moving to Edinburgh.
All the best
--------------------
Fulton McInnes 8th June 2010.
Hi Don,
Just a brief follow up to our recent correspondence.
After a series of discussions with Robin re the Buell I eventually
managed to get it into your workshop for upgrade modification and
fuel deposit problems after two failed attempts which were solely
of my making.
Gardening !!!!!!! I
managed to put my back out so was out of action
for a wee while!
Holly in Service Reception could not have been more understanding
and helpful throughout my self inflicted inaction.
Your Service Team despite having computer problems managed the
upgrade very speedily and tried the Harley tech advised part
replacement in an attempt to correct the fuel dump through the vent
pipe which since the warmer ambient weather surprisingly has been
less?? with vapour exiting from the vent but possibly due to the
higher ambient not condensing in a puddle on the floor and
also I subsequently discovered to my conversations with Robin that
if I parked the bike in the garage on its sidestand rather than
vertically on a paddock stand it did not drip so much fuel!
.Any way, hopefully our problems (entirely through the efforts of
your staff and your own good offices, which are very sincerely
appreciated,) are concluded regarding the Buell, as I may have
fallen in love once again!!!!!
Holly kindly organised a loan bike to keep me entertained and
mobile while the Buell was being attended to.
This was my first experience of a real Harley in 52 years of
motorcycles and innumerable bikes.
I was apprehensive at first, particularly it town traffic, and to
say hated this strange new experience, would perhaps be too strong,
but one gets the
picture,
BUT as possibly frequently happens
with those that have
never ridden a Harley, getting out of town and "cruising the M8"
even at relatively slow speeds, things began to improve and take on
new meaning and strangely I was ENJOYING(?) this new
experience!
When I got back to your dealership I had some time to spend whilst
the Buell was completed and spent some time "looking (with a
different attitude) at Harleys in your showroom where Damien
and Eric were considerate, helpful, and above all listening and
commutative and insisted I should try my preferred Harley before
then making a better informed decision.
Within minutes of riding your demo XR1200 it just felt and handled
so much more to my liking than I ever experienced (unfortunately)
on the Buell.
With your and Eric's much sincerely appreciated help I was back at
West Coast Harley the next day to collect "My Harley" I even
came home the long way round via Loch Lomand and the Rest, etc.
rather than ferry just so I could enjoy this newfound experience
longer.
Once again very many thanks to you and your team.
Your assistance in these matters has been exemplary.
Thank you.
Fulton.
--------------------
Thomas 4th June 2010.
Hi Fraser,
the parts arrived yesterday. Every thing is perfect !!!!
Thank you for the catalogue !
But we have so terrible weather here, so we cant go for a ride
!!
So thank you for all !!!!
I´m looking forward to shop again at west coast harley !!
Best Regards and keep on rolling
--------------------
Colin Sinclair (Junior) 4th June 2010.
Eric
I hired a Sportster for my Dad last weekend and wanted to
personally thank you for the fantastic customer service and genuine
warmth in ensuring he had an enjoyable first experience on a
Harley. Although eh sportster was a little short for him we had a
brilliant time riding the west coast from Glasgow to Fort William,
Oban, Inverrary and back to Glasgow. The weather was kind to us and
the roads and scenery were breathe taking.
My Dad dropped some additional gear off tonight and was very
positive about the welcome and kindness he received from yourself
and the staff (including dropping my Mum off in town). I am trying
to encourage him to part exchange his bandit for a Harley.
When I come to trade my Dyna Low 100th anniversary in for a Road
king I will be in touch because good customer service is hard to
find and once found it deserves loyalty.
Many thanks again for contributing to a great weekend of riding. I
did 1200 miles from Friday to Monday and enjoyed every minute -
even the A1 on the way home to Suffolk.
Best wishes
--------------------
14th May 2010.
Hi Holly,
Just to say thanks again for looking after the Road King yesterday
and letting me have the Glide through to Edinburgh.
Bike looks great and I will try to polish the bits Fraser gave me
into trouble about!
Sorry again about not putting petrol in it, my bad. I will remember
next time!
Great experience at West Coast as usual.
Cheers,
Stuart Wilson
-------------------
Bob Mackie 12th May 2010.
Fiona has asked me to email you some feedback regarding the 2
XR1200 Sportster motorcycles my friend and I purchased from
Westcoast Harley.
When we arrived to purchase the bikes we found the staff very
welcoming, informative and helpful. They provided information
on the bikes in detail answering all our questions while being
patient while we made up our minds.
When we returned to collect the bikes again we received a warm
welcome from helpful staff. The sales went through smoothly
with the minimum of fuss alowing for a pleasant transaction.
We always enjoy our visit to Westcoast Harley mainly because the
staff are warm and welcoming and look forward to maintaining our
positive experience with Westcoast Harley.
Please do not hesitate to contact me should you require further
information.
Many thanks
--------------------
Andrew Stokes 6TH May 2010.
To all the team,
Finally after being away for two weeks less than 5 days after
picking up the bike I have finally managed to get a few evaluation
miles on it.
I must say it is a delight to ride which makes me worry a little
that I have plans to customise it already.
The first proper rideout will be to Ayr for the Gathering with
Clyde Valley Hog at the end of the month.
Look forward to seeing you soon.
--------------------
Billy Rome 27TH April 2010.
Just wanted to say how delighted I am with my new bikes. It
has taken me a little time to adjust to the Dyna, as it's a lot
different to the sports bikes that I've been used to in the past,
but I'm looking forwards to getting to know it better and putting
some serious miles on it over the summer. I certainly didn't
expect to be upgrading my XR so soon after buying the Dyna either,
but the deal you offered was just too tempting to turn down.
The XR is a great bike, and I'm delighted to be starting the summer
with a brand new one again.
Can I just say, in terms of both bikes, that I've been really happy
with the service from West Coast. Any concerns about getting
the bikes set up as I wanted were unwarranted, as communication has
been first class and all my requests were dealt with
promptly. This was important to me. I think your staff
must be the friendliest bunch of any dealership that I've visited
and I look forwards to dropping in for a few more bits and pieces
over the summer.
Thanks again,
--------------------
Helena Macleod
Full time MBA
University of Strathclyde Graduate Business School 20th
April 2010.
Dear Caroline and Eric
We would like to thank you very much for our inspiring visit to
your dealership this afternoon.
We are so grateful for the opportunity you gave us to chat to you
both and see the bikes and accessories first hand. The experience
has left us with a much deeper and lasting impression of the
company, as well as a greater admiration for the product and
quality of service you provide for your customers. The showroom and
garage felt alive with its own unique personality and we could feel
the buzz and passion from customers and staff.
It was very evident that you have built up deep and personal
relationships with the bikers who come into the dealership and we
think your friendly and helpful approach has a significant impact
on your ability to retain existing customers.
From my own personal perspective speaking to Brian, one of your
customers outside, and feeling the passion he has for his Harley,
made me want to take my licence and buy a Harley once I graduate
and get my life back. I stood on the sidewalk us he rode off and
wished I could go with him on the back of his bike. All the girls
were excited when we returned and when we spoke to the other
students back at the Uni they were all jealous of our
experience.
We wish you all the best and hopefully some of us will return to
become customers in the future (even if it's only to buy a t-shirt
at this stage).
Cheers
Helena, Edward, Rit, Nilma, Pradnya, Kiran and Napat
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Billy Orr (Kinross) 12th April 2010
I would like to take this opportunity to thank you and all the
staff at WCHD for your help in the recent purchase of my new
Softail Heritage its BRILLIANT. This is the second bike I
have bought from WCHD each time the purchase becomes easer to part
with my hard earned cash (Well almost!)
I have to say the staff's welcoming approach and product
knowledge is excellent, the endless cups of coffee is maybe not as
excellent especially when you have a long drive home, thank
goodness for lay-bys!
Having the bike delivered right to the front door was
appreciated, as the weather was really miserable on the day I was
due to pick my bike up (this must be the understatement of the
week)I believe your delivery driver's name is John (I was too busy
smiling at the sight of my new bike in the back of his van when he
introduced himself) he was one of the most helpful people I have
met and very knowledgeable about Harleys.
The upgraded pipes were a must and they just increase the great
sound of the Harley's big twin. I must commend your workshop
for a nice tidy job fitting the stage one.
The sound of the pipes is that good one of my neighbours came
across one morning at 7:30am in his pyjamas to comment on the
sound, he was so impressed he called the Police so they could hear
them as well!
I look forward to seeing you at the parts counter on my
birthday, my wife's birthday, my son's birthday, Christmas etc etc
etc etc.
All my very best to all at WCHD
8th April 2010.
Howzit Fraser
Just a short note of thanks for your help, the bikes looking and
sounding great
also thanks very much for Robins help with getting the bike too and
from as well,
I'll see you soon
Andy Mackay
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